Card declined
Confirm the card is active, the billing address is current, and your bank is not blocking online or international payments.
Transactions
Payment issue guide
Troubleshoot common payment problems before contacting support, and collect the details needed for review.
Payment pending
Pending payments can happen during bank review, merchant authorization, or network delays. Check the transaction timestamp and merchant name before retrying.
Duplicate charge
Do not immediately file multiple claims. Compare transaction IDs, posted dates, and authorization holds. Some pending duplicates disappear automatically.
Missing receipt
Search email, spam folders, and app notifications for the merchant name. Save screenshots of the order page and bank statement when contacting support.