Only reset your password from your provider's official app or a web address you typed yourself. Do not follow reset links sent by unknown callers or pop-ups.
Account access
Password reset help
Recover access through verified channels and avoid reset-code scams that imitate support teams.
1. Start from the official sign-in page
Type the provider's address directly into your browser, choose the forgotten-password option, and confirm that the page uses a secure connection.
2. Check the reset message carefully
Look for mismatched sender domains, rushed language, and links that do not match the official site. When unsure, return to the app and request a new reset.
3. Create a strong password
Use a unique password with a password manager. Avoid reusing email, banking, shopping, or social media passwords.
4. Review recent activity
After signing in, check recent payments, saved cards, connected devices, and notification settings. Remove anything you do not recognize.