Merchant help

Business support

Guidance for business accounts handling invoices, team access, customer claims, and reporting.

Invoice delivery

Check customer email spelling, invoice status, due date settings, tax fields, and whether the invoice was saved as a draft.

Respond with delivery proof, service agreements, customer communication, and refund history. Keep messages concise and factual.

Give staff the lowest role needed for their work. Remove former employees, require strong passwords, and review login alerts.

Export activity by date range, currency, and transaction type. Match fees, refunds, and holds against your accounting records.