1. Contact the merchant first
Many refund problems are resolved fastest by the merchant. Keep a record of messages, dates, and promised refund timelines.
Claims and refunds
Disputes and refunds
Organize your evidence and understand the usual steps before opening a payment dispute.
2. Gather evidence
Collect invoices, tracking numbers, delivery photos, cancellation confirmations, screenshots, and proof of communication.
3. File through official support
Use your provider's verified app or website to file a claim. Avoid third-party sites that ask for login credentials or payment to speed up a claim.
4. Watch deadlines
Dispute windows vary by provider and payment method. Add reminders for evidence requests and response dates.